Warranty & Returns

RETURNS & EXCHANGES?

If you are unhappy with your glasses within 30 days of placing your order we will happily refund or exchange them for you. SOEK® aims to make returns and exchanges as simple as possible. If you would like to return or exchange, please contact us at help@eusoek.com first.

Returns must be postmarked for return within 30 days of placing your order. Any shipping costs are the responsibility of the customer. Soek Pty Ltd is not responsible for packages lost in transit.

Warehouse location - Netherlands

WARRANTY

SOEK PTY LTD EYEWEAR LIMITED WARRANTY

SOEK Pty Ltd eyewear products are warranted for 6 months from the date of purchase against manufacturer’s defects. The warranty is valid only to the original purchaser with a proof of purchase from an authorized Soek retailer that clearly shows the purchase date.

Scratched lenses are not covered under Soek Pty Ltd’s warranty policy.

If service is required and you are a Soek Pty Ltd customer, please contact our Customer Care Department at help@eusoek.com

WARRANTY REQUIREMENTS

Your complete name, current return address, telephone number and email address.

A brief description of the problem or service you are requesting.

A copy of your dated receipt or order reference number.

WARRANTY POLICY

Our goods come with guarantees that cannot be excluded under the European Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage.

The benefits given to you under our warranties above are in addition to other rights and remedies you have under the European Consumer Law and other laws.

REFUND TIME LINE

All Refunds are normally processed the same working day after receiving the returned goods.

HOW LONG WILL IT TAKE TO RECEIVE MY ORDER?

All orders will be dispatched the next Business day.

Once your order has been shipped you will receive an email with the details of the shipping company and tracking number if applicable.

INTERNATIONAL TAXES FOR ORDERS OUTSIDE THE EU?

International orders may be subject to import duties and taxes on receipt of the package in the destination country. The customer is responsible for any customs charges that may be applied to the shipment. 

Unfortunately, SOEK® has no control over these charges as these are determined by Customs. SOEK® is not responsible for any action taken by Customs or the chosen package delivery service.

ANY QUESTIONS OR QUERIES? Email us on: help@eusoek.com